{"id":12153,"date":"2017-08-17T07:00:08","date_gmt":"2017-08-17T12:00:08","guid":{"rendered":"https:\/\/blog.qceventplanning.com\/?p=12153"},"modified":"2017-08-17T07:00:08","modified_gmt":"2017-08-17T12:00:08","slug":"heathers-6-steps-happier-less-stressed-wedding-clients-part-2","status":"publish","type":"post","link":"https:\/\/www.qceventplanning.com\/blog\/2017\/08\/heathers-6-steps-happier-less-stressed-wedding-clients-part-2","title":{"rendered":"Heather\u2019s 6 Steps to Happier, Less Stressed Wedding Clients (Part 2)"},"content":{"rendered":"<p><em>Follow up with QC Event School tutor, <a href=\"https:\/\/www.qceventplanning.com\/heather-vickery\/\" target=\"_blank\" rel=\"noopener\">Heather Vickery<\/a>, as she gives us more tips on how to keep wedding clients happy and stress-free. Heather is the Owner and Event Director of <a href=\"http:\/\/www.greatestexpectations.com\/\" target=\"_blank\" rel=\"noopener\">Greatest Expectations Special Events and Weddings<\/a>, one of Chicago\u2019s most celebrated event planning and design firms.<\/em><\/p>\n<p><em>If you missed Part 1, <a href=\"https:\/\/blog.qceventplanning.com\/2017\/08\/heathers-6-steps-happier-less-stressed-wedding-clients-part-1\/\" target=\"_blank\" rel=\"noopener\">read it here<\/a>!<\/em><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.qceventplanning.com\/blog\/2017\/08\/heathers-6-steps-happier-less-stressed-wedding-clients-part-2\/#Set_and_maintain_clear_boundaries\" >Set and maintain clear boundaries<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.qceventplanning.com\/blog\/2017\/08\/heathers-6-steps-happier-less-stressed-wedding-clients-part-2\/#Communication\" >Communication<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.qceventplanning.com\/blog\/2017\/08\/heathers-6-steps-happier-less-stressed-wedding-clients-part-2\/#Manage_expectations\" >Manage expectations<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.qceventplanning.com\/blog\/2017\/08\/heathers-6-steps-happier-less-stressed-wedding-clients-part-2\/#Always_follow_through\" >Always follow through<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Set_and_maintain_clear_boundaries\"><\/span>Set and maintain clear boundaries<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Boundaries are limits that define acceptable behavior. As it relates to business, boundaries can be set with co-workers, clients and yourself. By putting boundaries in place, you confirm your place of power in any situation, instill confidence and retain control of your schedule and interactions with others. Boundaries enable you to manage expectations which make for smoother relationships, even with yourself!<\/p>\n<p>This can mean a lot of different things to each of us. One of my personal favorites is having very firm boundaries around my work hours. I have set myself up to be able to take my kids to and from school and \u201cclose up shop\u201d before leaving to pick them up. That means my office hours are 10am-3pm. It means that when an email comes in after those hours, I do not feel guilty about waiting until the next day to respond to it.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"672\" height=\"448\" class=\"alignnone size-full wp-image-12157\" src=\"https:\/\/blog.qceventplanning.com\/wp-content\/uploads\/2017\/08\/Event-planning-business-owner.jpg\" alt=\"How to run an event planning business\" srcset=\"https:\/\/www.qceventplanning.com\/blog\/wp-content\/uploads\/2017\/08\/Event-planning-business-owner.jpg 672w, https:\/\/www.qceventplanning.com\/blog\/wp-content\/uploads\/2017\/08\/Event-planning-business-owner-300x200.jpg 300w\" sizes=\"auto, (max-width: 672px) 100vw, 672px\" \/><\/p>\n<p>Now, I often work nights and weekends but I never respond to clients during off hours. I use an email delay system like <a href=\"https:\/\/www.boomerang.com\/premium?cid=Boomerang_Google_2017_2017050917_123117\" target=\"_blank\" rel=\"noopener\">Boomerang<\/a> to set my emails up to send when business hours resume. This system allows me to manage my time and still stay within my boundaries as far as my clients can see.<\/p>\n<p>To learn more about what boundaries are, how to set them and properly implement them, you can read <a href=\"https:\/\/www.vickeryandco.com\/blog\/2017\/4\/7\/boundaries\" target=\"_blank\" rel=\"noopener\">this article<\/a> and download the free Boundary Blueprint. It is a wonderful tool to help you get started on this all-important process.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Communication\"><\/span>Communication<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Ok, so we have talked about the importance of setting boundaries \u2014 but they mean nothing if you do not clearly communicate them with your clients!<\/p>\n<p>People cannot give you want you want if they don\u2019t know what it is. Nor can you give clients what they want and need if you don\u2019t know what it is. Communication is the problem solver here. Have solid office hours and list them in a welcome email that clearly states them. Have a proprietary planning process when on-boarding new clients and communicate that to them in the beginning stages of your planning.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Manage_expectations\"><\/span>Manage expectations<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>This goes a step beyond communication. Let clients know when they can expect something from you. Vagueness is your enemy. Owe them a list of vendors or a timeline? Tell them \u201cI will have this to you within a week\u201d or whatever your timing dictates.<\/p>\n<p>Do not leave things to the imagination. If you do, their imagination will tell them to expect something from you instantly. I find this is particularly true when it comes to venue searches. This is a time-consuming process but clients don\u2019t really know that. I always warn my clients that it may take up to two weeks to gather all of the necessary information for presentation.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"672\" height=\"448\" class=\"alignnone size-full wp-image-12158\" src=\"https:\/\/blog.qceventplanning.com\/wp-content\/uploads\/2017\/08\/Working-with-event-planners.jpg\" alt=\"How to work with event planning clients\" srcset=\"https:\/\/www.qceventplanning.com\/blog\/wp-content\/uploads\/2017\/08\/Working-with-event-planners.jpg 672w, https:\/\/www.qceventplanning.com\/blog\/wp-content\/uploads\/2017\/08\/Working-with-event-planners-300x200.jpg 300w\" sizes=\"auto, (max-width: 672px) 100vw, 672px\" \/><\/p>\n<p>If you will be out of pocket for a day or are heading on vacation, send a personal email letting them know and remind them with your out of office responder. But don\u2019t just stop there! Be sure to communicate when they can expect a response from you. Are you checking email once a day, once a week or not at all until you return? What should they do in case of an emergency (which, let\u2019s face it, shouldn\u2019t happen \u2014 wedding planning is not brain surgery)?<\/p>\n<p>Every step of the planning process should be managed by you, the wedding planner. Your clients will look to you for action plans, advice and follow through. Arming them with knowledge and managing their expectations keeps everyone calm, cool and collected.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Always_follow_through\"><\/span>Always follow through<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>This one is simple and it applies to everything mentioned above. Do what you say you are going to do. Always. No matter what. If for any reason, you are unable to follow through, then quickly and articulately let the clients know that you need to shift your commitment. Do not make excuses and do not cast blame. State the facts as they are and re-commit with a new plan. It is not the thinking of things that matters, it is in the doing of things. Do what you say you are going to do.<\/p>\n<p>Sometimes, in event and wedding planning, we see some very strong personalities, perhaps even some difficult personalities. If you implement the steps listed above, you will wow those hard to impress clients &#8211; and we all know that happy clients lead to new clients.<\/p>\n<h3 align=\"center\"><i>Need advice on landing new wedding planning clients? Follow Heather\u2019s tips on <a href=\"https:\/\/blog.qceventplanning.com\/2017\/01\/wow-event-planning-clients-customer-service\/\" target=\"_blank\" rel=\"noopener\">how to wow your clients with customer service<\/a>!<\/i><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>Follow Heather Vickery&#8217;s expert tips keeping your wedding planning clients stress-free!<\/p>\n","protected":false},"author":12,"featured_media":12156,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[9,4],"tags":[],"ppma_author":[354],"class_list":["post-12153","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-from-the-experts","category-wedding-planning-tips"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Heather\u2019s 6 Steps to Happier, Less Stressed Wedding Clients (Part 2) - Pointers for Planners<\/title>\n<meta name=\"description\" content=\"Planning the perfect wedding is stressful for everyone involved. Learn the 6 steps to keeping your wedding clients happy throughout the whole process!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.qceventplanning.com\/blog\/2017\/08\/heathers-6-steps-happier-less-stressed-wedding-clients-part-2\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Heather\u2019s 6 Steps to Happier, Less Stressed Wedding Clients (Part 2)\" \/>\n<meta property=\"og:description\" content=\"Planning the perfect wedding is stressful for everyone involved. 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