{"id":4503,"date":"2015-07-20T07:00:01","date_gmt":"2015-07-20T12:00:01","guid":{"rendered":"https:\/\/www.qceventplanning.com\/?p=4503"},"modified":"2015-07-20T07:00:01","modified_gmt":"2015-07-20T12:00:01","slug":"social-media-for-business-dos-and-donts","status":"publish","type":"post","link":"https:\/\/www.qceventplanning.com\/blog\/2015\/07\/social-media-for-business-dos-and-donts","title":{"rendered":"Social Media for Business: Do&#8217;s and Don&#8217;ts"},"content":{"rendered":"<p>When it comes to using social media for business, there are many things you should consider and be aware of. Your social media sites are a way for people to find you, engage with you, and to get to know your brand. Projecting a professional image is key, especially in a public forum where everyone can see exactly what you\u2019re posting and how you respond to certain situations. Good or bad, this can drastically affect whether or not a potential client who follows you wants to give you their business. Check out our do\u2019s and don\u2019ts when using social media for business in order to get the most out of it and avoid getting into any hot water.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.qceventplanning.com\/blog\/2015\/07\/social-media-for-business-dos-and-donts\/#Do_Be_prompt_and_courteous\" >Do: Be prompt and courteous<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.qceventplanning.com\/blog\/2015\/07\/social-media-for-business-dos-and-donts\/#Dont_Get_into_heated_debates\" >Don\u2019t: Get into heated debates<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.qceventplanning.com\/blog\/2015\/07\/social-media-for-business-dos-and-donts\/#Do_Post_original_content\" >Do: Post original content<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.qceventplanning.com\/blog\/2015\/07\/social-media-for-business-dos-and-donts\/#Dont_Steal_images\" >Don\u2019t: Steal images<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.qceventplanning.com\/blog\/2015\/07\/social-media-for-business-dos-and-donts\/#Do_Stay_relevant\" >Do: Stay relevant<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.qceventplanning.com\/blog\/2015\/07\/social-media-for-business-dos-and-donts\/#Do_Find_a_voice\" >Do: Find a voice<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.qceventplanning.com\/blog\/2015\/07\/social-media-for-business-dos-and-donts\/#Dont_Get_too_personal\" >Don\u2019t: Get too personal<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.qceventplanning.com\/blog\/2015\/07\/social-media-for-business-dos-and-donts\/#Do_Research_best-practices\" >Do: Research best-practices<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.qceventplanning.com\/blog\/2015\/07\/social-media-for-business-dos-and-donts\/#Whats_your_1_biggest_no-no_when_using_social_media_for_business_Leave_a_comment_below\" >What&#8217;s your #1 biggest no-no when using social media for business? Leave a comment below!<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"highlight\"><span class=\"ez-toc-section\" id=\"Do_Be_prompt_and_courteous\"><\/span>Do: Be prompt and courteous<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>If you\u2019re using social media for your business, be aware that clients and potential clients will use this as a means to communicate with you. This may be a post to your Facebook timeline, a comment on your Instagram photo, or a reply to a tweet on Twitter. Whatever the case, you should reply in a timely manner and be polite! Your social media business page is visible to the public, and if you\u2019ve written a poor response to someone, everyone can see it. By replying quickly and professionally, you\u2019re giving your followers a taste of the quality of service you provide.<\/p>\n<p>Tips for replying:<\/p>\n<ul>\n<li>Say \u201chi\u201d first<\/li>\n<li>Thank them for reaching out<\/li>\n<li>Be polite but not overly formal<\/li>\n<li>Stay friendly and upbeat (use emojis and exclamations!)<\/li>\n<li>Provide relevant links to your website when applicable (like pricing information, samples of your work, contact info page, etc.)<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"738\" height=\"504\" src=\"https:\/\/www.qceventplanning.com\/wp-content\/uploads\/2015\/07\/Woman-using-social-media-for-business.jpg\" alt=\"Woman using social media for business\" class=\"alignnone size-full wp-image-4506\" srcset=\"https:\/\/www.qceventplanning.com\/blog\/wp-content\/uploads\/2015\/07\/Woman-using-social-media-for-business.jpg 738w, https:\/\/www.qceventplanning.com\/blog\/wp-content\/uploads\/2015\/07\/Woman-using-social-media-for-business-300x205.jpg 300w\" sizes=\"auto, (max-width: 738px) 100vw, 738px\" \/><\/p>\n<p>For Twitter in particular, because you are limited to only 140 characters, you probably won\u2019t be able to follow all of these tips. Provide as much information as you can, use shortened links, and don\u2019t be afraid to respond in multiple tweets if you need to.<\/p>\n<h2 class=\"highlight\"><span class=\"ez-toc-section\" id=\"Dont_Get_into_heated_debates\"><\/span>Don\u2019t: Get into heated debates<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>When browsing the social media world and engaging with other users through your business account, try your very best not to get into heated debates. Everyone has an opinion, and you should be confident in yours but understanding to those that differ. If someone tries to spark a debate with you, remember to respond with dignity and grace (should you decide to respond at all). I like to follow the motto of \u201ckill them with kindness.\u201d Even if it\u2019s not on your own business page, your followers are sometimes notified of your activity and you don\u2019t want them to see you in a pointless debate with someone you don\u2019t even know. This reflects poorly on your business and followers will be hesitant to work with you.<\/p>\n<p>On the other hand, you might have someone causing trouble on your own social media page. Before you do anything, like \u201chiding\u201d their post\/comment, blocking the user all together, or responding back, you should investigate. Are they simply being an \u201cinternet troll\u201d (someone who starts fights over the internet for their own personal amusement), are they just being plain rude or offensive, or are their negative posts justified? After you\u2019ve investigated, decide whether or not it merits a block or a direct response from you. But don\u2019t go on a blocking spree! If someone gives you a bad review, however, you should address it professionally instead of blocking it from the public. Learn more about dealing with bad reviews <a href=\"https:\/\/www.qceventplanning.com\/2014\/11\/handle-bad-reviews\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n<h2 class=\"highlight\"><span class=\"ez-toc-section\" id=\"Do_Post_original_content\"><\/span>Do: Post original content<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Social media is one of the best ways to get your original content out there. When you post a blog article to your website, share it on all of your social media sites so that your followers can check it out and then share it with their friends as well. When posting your own content, this shows your followers that you\u2019re the authority on the subject and their go-to guru when they have questions or need to hire a professional for the job! Want to learn more about blog writing? <a href=\"https:\/\/www.qceventplanning.com\/2014\/08\/how-to-write-a-blog\/\" target=\"_blank\" rel=\"noopener\">Check this out<\/a>. <\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"738\" height=\"471\" src=\"https:\/\/www.qceventplanning.com\/wp-content\/uploads\/2015\/07\/Person-sharing-content-online.jpg\" alt=\"Person sharing content online\" class=\"alignnone size-full wp-image-4508\" srcset=\"https:\/\/www.qceventplanning.com\/blog\/wp-content\/uploads\/2015\/07\/Person-sharing-content-online.jpg 738w, https:\/\/www.qceventplanning.com\/blog\/wp-content\/uploads\/2015\/07\/Person-sharing-content-online-300x191.jpg 300w\" sizes=\"auto, (max-width: 738px) 100vw, 738px\" \/><\/p>\n<h2 class=\"highlight\"><span class=\"ez-toc-section\" id=\"Dont_Steal_images\"><\/span>Don\u2019t: Steal images<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>When working in a creative field like makeup artistry, event planning, or home decor, it\u2019s almost impossible to log on to your social media sites without seeing a stunning eyeshadow application, an exquisite centerpiece, or a perfect kitchen design that you want to share with your followers. But you should never save an image you find on social media and pass it off as your own\u2014that\u2019s a no-brainer! But what a lot of people don\u2019t know, is that you could still get into a lot of trouble for using other people\u2019s images without their consent, even if you don\u2019t try to claim it as yours. That\u2019s why you should always use the share\/retweet\/regram functions available if you want your followers to see something you loved, unless you have received explicit permission to use the photo from it\u2019s original owner. Using the designated sharing functions is a perfectly acceptable way to pass something on to your followers.<\/p>\n<p><b>NOTE:<\/b> Be careful when asking someone permission to use their images. Even if they say &#8220;yes&#8221;, they themselves may very well have stolen the image from elsewhere&#8230; and you can be held liable for using stolen pictures.<\/p>\n<h2 class=\"highlight\"><span class=\"ez-toc-section\" id=\"Do_Stay_relevant\"><\/span>Do: Stay relevant<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Remember to post things that are relevant to your brand. If you\u2019re a makeup artist sharing blog posts about your favorite restaurants downtown, that might not be something your followers will appreciate! If you\u2019ve branded your site as a source for makeup inspiration, then that\u2019s what your followers are expecting from you and will most likely engage with.<\/p>\n<p>You can, however, post things that are in the same ball park of your particular industry, but may not be 100% on-brand. For example, if you\u2019re an event planner, you might share a cool video of cake-decorating, or as a professional organizer, you may share an article about the best natural cleaning products for the home!<\/p>\n<h2 class=\"highlight\"><span class=\"ez-toc-section\" id=\"Do_Find_a_voice\"><\/span>Do: Find a voice<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>One of the first things you should decide when starting your social media business pages, is what sort of voice and personality you want to project. This will ultimately depend on who your audience is. Are they more mature individuals you would appreciate a more formal tone? Or are they younger, dare I say \u201chip,\u201d people who would engage more with a funny or informal tone? Regardless of the tone you decide to take on, you should be attentive to grammar and avoid using too much slang.<\/p>\n<h2 class=\"highlight\"><span class=\"ez-toc-section\" id=\"Dont_Get_too_personal\"><\/span>Don\u2019t: Get too personal<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Save the more personal things for your own social media accounts. One of the worst things you can do on your business sites is rant about something totally unrelated to your following base. This projects a negative image of yourself and your followers will question your professionalism. If you\u2019ve decided to take on a relatable, more casual voice on your social media pages, you can definitely get away with posting more personal content, like a funny picture of your cat or a family photo at Christmas time.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"738\" height=\"473\" src=\"https:\/\/www.qceventplanning.com\/wp-content\/uploads\/2015\/07\/woman-taking-a-selfie-for-social-media.jpg\" alt=\"woman taking a selfie for social media\" class=\"alignnone size-full wp-image-4510\" srcset=\"https:\/\/www.qceventplanning.com\/blog\/wp-content\/uploads\/2015\/07\/woman-taking-a-selfie-for-social-media.jpg 738w, https:\/\/www.qceventplanning.com\/blog\/wp-content\/uploads\/2015\/07\/woman-taking-a-selfie-for-social-media-300x192.jpg 300w\" sizes=\"auto, (max-width: 738px) 100vw, 738px\" \/> <\/p>\n<p><b>The selfie:<\/b> While some of your followers may not appreciate a daily picture of your face, there are times when it can actually be totally appropriate. Remember to keep it relevant to your brand and industry. For example, as a makeup artist, you may want to post cool looks you\u2019ve created on yourself or just show off your makeup for the day. Selfies can give a personal touch and allow your audience to relate to you better! But there\u2019s a time and a place, and you don\u2019t want to over do it.<\/p>\n<h2 class=\"highlight\"><span class=\"ez-toc-section\" id=\"Do_Research_best-practices\"><\/span>Do: Research best-practices<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>As you\u2019re well aware, social media is a great way to connect with your potential and past clients and will help grow your business. Because it is such an important tool, you want to ensure you\u2019re using it correctly and getting the most you possibly can out of all your efforts. Perhaps there\u2019s a particular image size that gets more views than another, or maybe there\u2019s a time of day when it\u2019s best to post something. Whatever the case, you should be aware of it and use that to strategize your posts. Consider subscribing yourself to a blog, do a few Google searches once in a while to ensure you\u2019re still on track, and read more articles about social media <a href=\"https:\/\/www.qceventplanning.com\/2014\/09\/social-media-beginners\/\" target=\"_blank\" rel=\"noopener\">like this one<\/a>.<\/p>\n<p>In the social media world, there\u2019s a lot to know and most of it will come with practice, trial, error, and eventually, success. Play around with the \u201cdo\u2019s\u201d mentioned above, but don\u2019t ignore the \u201cdon\u2019ts!\u201d Find your voice, keep educating yourself on the best practices, and stay positive, upbeat, and respectful.<\/p>\n<h2 align=\"center\"><span class=\"ez-toc-section\" id=\"Whats_your_1_biggest_no-no_when_using_social_media_for_business_Leave_a_comment_below\"><\/span><i>What&#8217;s your #1 biggest no-no when using social media for business? Leave a comment below!<\/i><span class=\"ez-toc-section-end\"><\/span><\/h2>\n","protected":false},"excerpt":{"rendered":"<p>Social media is important to your business. It&#8217;s how you stay connected with your potential and past clients and a great tool to show off your services. But there are many things you should be aware of when using social media for business. Check out our do&#8217;s and don&#8217;ts to get you started in the right direction!<\/p>\n","protected":false},"author":4,"featured_media":4505,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[2],"tags":[],"ppma_author":[345],"class_list":["post-4503","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Social Media for Business: Do&#039;s and Don&#039;ts - Pointers for Planners<\/title>\n<meta name=\"description\" content=\"Using social media for business can be tricky at first as there&#039;s a lot to know! 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